We Are Here For You

At AYAKAVIA, exceptional service is not an afterthought — it is part of the ritual.

Whether you have a question about your order, need personalized skincare guidance, or simply wish to connect with our team, we welcome your correspondence. Every inquiry is attended to with the same care and precision we bring to our formulations.

Reach Us

Email
marial-logistics@outlook.com
We respond to all inquiries within 24 hours, Monday through Friday.

Client Services Hours
Monday – Friday: 9:00 AM – 6:00 PM CST
Saturday: 10:00 AM – 4:00 PM CST
Sunday: Closed

Frequently Asked Questions

When will my order arrive?
AYAKAVIA orders are carefully prepared and dispatched within 1–2 business days. Standard delivery arrives within 3–5 business days. Complimentary shipping is available on all orders over $70.

What is your return policy?
We stand behind every formula with our 30-Day Transformation Promise. If you are not completely satisfied within 30 days of purchase, please contact our team and we will arrange a full resolution — no questions asked.

Are AYAKAVIA products suitable for sensitive skin?
Every AYAKAVIA formula is developed with sensitivity in mind — free from parabens, sulfates, and synthetic fragrance. We recommend patch testing any new formula before full application. If you have specific concerns, our team is happy to provide personalized guidance.

Are your products cruelty-free and vegan?
Unequivocally, yes. AYAKAVIA is committed to formulating without animal testing or animal-derived ingredients. Luxury and conscience are not mutually exclusive.

How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking information. If you have not received this within 48 hours of placing your order, please contact our team.

Thank you for choosing AYAKAVIA. We look forward to being part of your ritual.